A Small Orange Introduction
A small orange (aso) is an atlanta-based website hosting services provider. established in 2003, the company is positioned as a premium provider of high-quality shared, reseller, vps and dedicated hosting plans. since 2012, the company operates as...
A Small Orange (ASO) is an Atlanta-based website hosting services provider. Established in 2003, the company is positioned as a premium provider of high-quality shared, reseller, VPS and dedicated hosting plans. Since 2012, the company operates as a subsidiary of the Endurance International Group.
Customer Service
A Small Orange provides high-quality customer service and aims to build strong relationships with clients. The company uses a ticketing system to collect and respond to queries and usually responds quickly to clients. In addition to the ticketing system, the company offers a live chat feature to interact in real-time with clients. Clients can also call up the company on its toll-free number and also submit complaints or queries by email. One thing to note is that the Live Chat feature does not operate on weekends.
Networks and Data Centers
A Small Orange manages its own networks and data centers. The company has two data centers—one in Dallas and the other in Dearborn.
The Dallas data center is spread over 68,000 square feet and comprises 300lbs of foot leads per square foot in a single story unit. The facility has the capacity to generate 11.1 MW of electricity through four power generation plants and six diesel generators for backup support. The Dallas data center is maintained by a team of technicians on the facility every day of the year. Security is provided through physical and biometric access as well as CCTV surveillance. The proprietary network is carrier neutral and uses diverse peering to ensure efficient use of bandwidth.
The Dearborn data center is smaller and spread over 7,000 square feet within a single-story building. HVAC cooling is provided throughout and is redundant to ensure continuous supply of HVAC even during breakdowns or maintenance work. The facility produces 250KVA through UPS and 300 KW through a diesel generator. 24/7 security round the year is provided and access is controlled by physical and biometric ID. CCTV cameras survey the facility throughout the day.
Special Features
- As far as special features of A Small Orange are concerned, the company offers highly reliable services that score up to 99.98% uptime within the first service period.
- Compared to other hosting companies offering similar plans, A Small Orange has faster data transfer speeds and server efficiency.
- Scalability is convenient and simple with any plan of the company.
- The company offers complementary services including website design, SEO marketing and other services.
- A Small Orange offers a 90-day trial period along with a money back guarantee if the client is dissatisfied with the service quality.
Packages and Plans
ASO offers shared, business, reseller, cloud VPS, and dedicated hosting plans:
Shared Hosting Plans
- The Tiny hosting plan starts at $3 per month and includes 500MB data storage, 5GB bandwidth and a single domain.
- The Small hosting plan starts at $5per month and includes 5GB data storage, 50GB bandwidth and unlimited domains.
- The Medium hosting plan starts at $ per month and includes 15GB data storage, 150GB bandwidth and unlimited domains.
- The Large hosting plan starts at $ per month and includes 30GB data storage, 500GB bandwidth and unlimited domains.
Business Hosting Plans
- The Startup hosting plan starts at $20 per month and includes 40GB data storage and 600GB bandwidth.
- The Small Business hosting plan starts at $40 per month and includes 50GB data storage and 800GB bandwidth.
- The Enterprise hosting plan starts at $60 per month and includes 60GB data storage and 1000GB bandwidth.
- All business hosting plans come with free SSL certificate, are PCI compliant.
Reseller Hosting Plans
- The Small hosting plan starts at $15 per month and includes 20GB data storage, 250GB bandwidth, and 30 websites.
- The Medium hosting plan starts at $25 per month and includes 25GB data storage, 500GB bandwidth, and 50 websites.
- The Large hosting plan starts at $35 per month and includes 50GB data storage, 1500GB bandwidth, and 100 websites.
Cloud VPS Hosting Plans
- There are up to 8 VPS hosting options that range from $20 per month to $150 per month and include various facilities of disk storage (30GB-250GB), RAM (1024MB-10240MB), and bandwidth (500GB-5TB).
- Dedicated hosting plans include single CPU server and multiple CPU server plans and cost from $99 per month to $275 per month.
Uptime/ Downtime
Maintaining a high rate of uptime is of the utmost importance for a client. A Small Orange does a good job of keeping downtime to a minimum so that clients can enjoy continuous service. According to several tests, A Small Orange consistently maintains a service uptime of 99.9% which is well above the 99.5% industry standard for acceptable service. The company does not seem to offer a discount on lower than promised uptime.
Drawbacks
Despite its benefits, A Small Orange plans come with a few problems of their own:
- Firstly, almost every plan of the company offers limited bandwidth and disk space. This can deter clients especially after those who have come across companies claiming to offer unlimited bandwidth and disk storage.
- Although the company offers useful website creation and management tools, it does not support mobile website development which is becoming a huge trend in current times.
- The company has a tendency to suspend the client’s account if the bandwidth usage exceeds the allocated capacity. This can cause significant disruption of the client’s business.
- Many customers find the service plans costlier than similar plans offered by competitors.
Coupons 2016
A Small Orange offers up to 50% coupon discount “MEDAL50” on all hosting plans.
Awards
A Small Orange has won awards for different aspects of its service:
- It is declared an Approved Host by Findmyhost.com.
- In 2011, the company won 4 Editor’s Choice Awards for business web hosting and dedicated hosting by Findmyhost.com.
Social Links
A Small Orange can be contacted on social media through the following links:
- On Twitter at @asmallorange.
- On Facebook at https://www.facebook.com/asmallorange
- The company is also on Google Plus at https://plus.google.com/106589783919722226851
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