Doteasy is one of the leading low-cost web hosting companies and offers some useful but basic hosting plans. It is a good company for new web entrepreneurs to sign up with since the hosting plans are simple to use. The customer support system is good although it does not include a telephone number.
1 CPU Core
2 CPU Cores
4 CPU Cores
10 GB Data Transfer
Unlimited Data Transfer
Unlimited Data Transfer
100 GB SSD
Doteasy was established in the year 2000 and has been a provider of web hosting solutions and applications to clients in diverse markets. Today, the company enjoys the patronage of more than 500,000 clients. The main services offered by Doteasy include web hosting and cloud hosting. A cornerstone of the company’s service is providing affordable hosting plans without compromising on service quality. It offers a number of free tools and applications to increase the utility for the customer.
DoteEasy provides high quality customer support service. O post a query to the technical support team, clients can use the ticketing system on the official website and use the case number to track their specific query in the system. Other than that, the website also features a live chat option for quicker responses. Clients can also send an email to the service team. Unfortunately, the company does not offer a 24/7 telephone line for customer support. The website features a Knowledge Base section with articles on various aspects of Doteasy services and applications. A set of easy-to-follow tutorials also addresses important customer queries.
Networks and Data Centers
DotEasy owns and maintains its sole data center in Vancouver, Canada. In addition, the company relies on strategic partnerships with network service providers such as telecommunications companies who offer the infrastructure necessary to deliver the bandwidth and data transfer capacity to clients. Almost all power required for the servers is generated at the data center through diesel generators maintained on the site. Uninterruptible power systems enable seamless running of the facility. Security as well as air conditioning reduces the risk of any damage to the data center.
- Doteasy offers a wealth of learning and self-help material to clients in the form of tutorials and the Knowledge Base library.
- The company offers some of the most affordable rates in the industry.
- A number of free tools and applications such as website creators, mailing lists and email forms offer added convenience to the client.
- All technical staff is employed and maintained in-house which guarantees informed and knowledgeable technical support.
Packages and Plans
Doteasy offers three basic web hosting plans:
- The Starter plan starts at $2.98 per month and offers the client 1GB disk storage, 10GB monthly data transfer, and single domain hosting.
- The Personal or Business hosting plan starts at $3.98 per month and offers the client unlimited disk storage, data transfer, and domain hosting.
- The WordPress plan starts at $4.95 per month and offers the client 100GB SSD storage, and unlimited monthly data transfer and domain hosting.
- The Business and WordPress hosting plans come with a 30-day money back guarantee.
As far as uptime is concerned, DotEasy guarantees 99% uptime to all its clients. This does not seem as a very impressive level of service considering the fact that many web hosting companies guarantee 99.5% to 99.9% uptime along with credit for less than guaranteed uptime. DotEasy does not offer any such promises, thus requiring the client to be cautious about the company’s claims. However, the server performance is fast and at times the server performance has even shown 100% uptime results. However, this does not mean that the company always operates at 100% server uptime.
DotEasy made its entry into the web hosting industry during a period of great turmoil. It is no stranger to the challenges that companies in this industry face. While the company has performed well on a number of aspects and has delivered quality service, there are some problems with its service:
- Doteasy does not offer dedicated server hosting which many clients expect their hosting company to offer as their business grows.
- It offers limited features in its basic hosting plans making the client rely on the free tools and applications to make the most out of the service plan.
- Some clients have expressed concerns about the slow speed of the data transfer.
- The quality and reliability of technical support is not guaranteed mainly because the company relies on an in-house team.
Doteasy offers attractive discount coupons on various services to make the hosting plans more affordable for new and existing clients. The coupons cover services including domain transfer, web designing, domain names, and the hosting plans. Typically, the coupons entitle the holder to discounts of $15 and above.
- In 2009, DotEasy was selected as a Top Web Hosting Company by AlreadyHosted.com based on its quality of customer service and server reliability.
- In addition, the company is frequently lauded in industry publications and in the general media such as Globe Newswire for its affordable service plans.
Doteasy is quite active on social media platforms and offers opportunities for users to interact with the company and with each other. People can get in touch with the company through these links: